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| It is a lovely building with a lot of character, on a small cul-de-sac off St. James Street, near Picadilly. |
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| Mayfair has a rich variety of lovely older buildings |
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The Ritz Hotel was nearby. While I didn't eat there, I should have.
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| I did have an afternoon Happy Hour drink and hors d'eovres at this pub, which is now part of a large chain. I had been here before ten years ago when I was en route to Moscow. |
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| It turned out that this young lady was from White Rock! |
I booked this hotel for my final four nights in London since it had a reciprocal relationship with the Arbutus Club in Vancouver where I am a member. While I did not expect the full array of facilities offered by the Arbutus Club, I did assume there would be some 'club-like amenities' such as a whirlpool, spa, business centre and maybe a pool. After all, it is a club. I was wrong. While it is called a club, the only 'club features' are that members get a discount on room rates and meals in the restaurants.That said, it was a good choice in terms of location and character. Staying there was a very 'British Experience' in the heart of Mayfair, around the corner from the Ritz Hotel, one of the best urban hotels in the world. There was easy access to Green Park underground station which offers several lines which turned out to be most convenient.

While the room was very nice and well fitted out, there was no separate shower - only a deep bathtub with no wall-mounted support bar to help get in and out. Other rooms did have walk-in showers and I would highly recommend such a room. The staff were most accommodating and helpful, although I did have an odd experience when I was checking out. As I was leaving I suddenly realized that although the luggage they gave me looked like my luggage, it was not my luggage!
Fortunately my luggage was still there.
The reciprocal club rate for a Deluxe Room (25 sq. m, King-size bed) was £360.00 per night, ($675 CCN) including VAT, on a room-only basis. Since they did not include breakfast, I decided to eat elsewhere each morning, which worked out just fine.


While the menu prices were quite reasonable by London standards, (a pound was $1.87 CDN) I didn't eat on the property since I was invited out for lunches and dinners. However, for a late night snack, rather than order room service, I went across the street and bought cold cuts, cheeses, a bottle of good wine, and other treats at Marks & Spencers Food Hall, which is a most remarkable place to shop. If only we had something like that in Vancouver. It felt almost illicit eating this in my room, but it was still delightful.
Here is a more complete description of the hotel, from TripAdvisor.
"St. James’s Hotel and Club is a five star townhouse hotel tucked away in a quiet cul-de-sac in St James’s, near Mayfair and Piccadilly. It is ideally located within central London and it is the perfect base for shopping, culture as well as business meetings or events. A multi-million pound restoration has created a harmony between contemporary chic and Victorian elegance. With fabulous Penthouse suites and some of the best guest room terraces in London, the hotel boasts stylish, sleek, contemporary yet elegant interiors finished with handmade silk wallpaper, black lacquered furniture, handcrafted Murano glass chandeliers and polished natural stone in the bathroom. A magnificent art collection also features throughout the hotel. Experience the richness of British cuisine at Francatelli, led by award-winning Executive Chef William Drabble. Partnering with local suppliers, Chef Drabble honours the culinary legacy of Charles Elmé Francatelli. Drawing inspiration from Francatelli’s iconic"
As is now customary, I was asked to fill out a survey to describe my experiences staying at the hotel and received the following note from the manager.
Dear Mr. Geller,
Thank you for taking the time to share your feedback following your recent stay with us at the Althoff St. James’s Hotel & Club. We genuinely value your insights and appreciate your candour in highlighting the areas where we did not meet your expectations.
I am very sorry to learn that your experience was impacted by the lack of accessible bathroom facilities in your room. We understand how important comfort and safety are, particularly in the bathroom, and regret that the deep bathtub did not meet your needs. Your comments have been shared with our team, and we will certainly explore options to better accommodate guests with specific accessibility requirements in the future.
Regarding the Wi-Fi experience, we apologise for the inconvenience caused by the issue with the password and the difficulty in accessing the service. We have raised this with our technical team to ensure clearer communication and more reliable connectivity for all future guests.
I also sincerely regret that you felt misled by the absence of the expected club facilities during your stay. We strive to provide accurate information about the services available, and I am sorry that this led to disappointment. Your feedback is invaluable in helping us ensure our marketing and communications are as clear and transparent as possible going forward.
Furthermore, I am truly sorry for the confusion regarding your luggage upon check-out. This is certainly not the standard of service we aim to deliver, and I understand how distressing this situation must have been. I will personally address this with our concierge team to ensure such errors are avoided in the future.
We deeply regret that your stay did not live up to the experience you anticipated, and I appreciate your constructive feedback. If you choose to stay with us again, we would be more than happy to assist with any special requirements to ensure your comfort and satisfaction. Please do not hesitate to reach out directly if I can be of further assistance.
Yours sincerely,
Nicolas E. Monaglio
General Manager
While I won't stay at this property again, I recommend it for a truly British Experience in a very good location with accommodating staff. Like many other reviewers, I wouldn't say it was great value for money, but depending on when you stay, you might get a good rate.