Flying to Calgary today for a board meeting at the University, I had the choice of flying Westjet or Air Canada. Both had flights leaving at 1pm at the same price, but I chose Air Canada since I collect Aeroplan points. However, at 12:35, it was announced at the gate that the flight was delayed until 2:05 since there was a problem with the plane (there apparently had been a problem with an earlier flight too) and the two flights were to be consolidated into one...but we had to wait.
Hey look...these things happen. But here's my reason for writing. Why didn't Air Canada send me an email as soon as it was known that there would be a problem, so that I could have tried to get onto the Westjet flight.
The agent at the counter thought this was a good idea, so I decided to speak to a Customer Service Manager. I went over to the Customer Service desk where I was told....are you ready....IF I HAD DOWNLOADED THE FREE AIR CANADA AP I WOULD HAVE BEEN NOTIFIED BY EMAIL.
Of course, I wasn't aware there was such an ap so I asked why doesn't the airline promote it? Good question said the Customer Service Agent. So as a loyal traveller I'm about to download the ap, and I am notifying you that such an ap exists, and if you fly Air Canada, you might want to download it too.
If any of you have done so, and have had positive experiences as a result, do let me know. Alternatively, if you did download the ap, and weren't notified when a flight was delayed, I'd like to hear this too.