Friday, May 11, 2012

Why I'm upset with Air!

Flying to Calgary today for a board meeting at the University, I had the choice of flying Westjet or Air Canada.  Both had flights leaving at 1pm at the same price, but I chose Air Canada since I collect Aeroplan points.  However, at 12:35, it was announced at the gate that the flight was delayed until 2:05 since there was a problem with the plane (there apparently had been a  problem with an earlier flight too) and the two flights were to be consolidated into one...but we had to wait.

Hey look...these things happen. But here's my reason for writing.  Why didn't Air Canada send me an email as soon as it was known that there would be a problem, so that I could have tried to get onto the Westjet flight.

The agent at the counter thought this was a good idea, so I decided to speak to a Customer Service Manager. I went over to the Customer Service desk where I was told....are you ready....IF I HAD DOWNLOADED THE FREE AIR CANADA AP I WOULD HAVE BEEN NOTIFIED BY EMAIL.

Of course, I wasn't aware there was such an ap so I asked why doesn't the airline promote it?  Good question said the Customer Service Agent.  So as a loyal traveller I'm about to download the ap, and I am notifying you that such an ap exists, and if you fly Air Canada, you might want to download it too.

If any of you have done so, and have had positive experiences as a result, do let me know. Alternatively, if you did download the ap, and weren't notified when a flight was delayed, I'd like to hear this too.

Frankly, I'm still suspicious about today's events, since I have encountered other Air Canada delays when I suspected flights were being consolidated to save fuel, etc.  Next time, I'll probably fly Westjet, which I usually do to Calgary.  But I will try the ap, suggest that you do too, and I will now write to Air Canada to find out why they don't promote this feature....and if they say they do, I'll have to point out it isn't being done successfully since not one of the Air Canada passengers I have spoken to were aware of its existance either!


Unknown said...

Going to get the app. You have been reasonable and productive in your frustration. See you on the plane!

Anonymous said...

i have the app and love great.

Boycott Air Canada said...

You have every right to be suspicious - it is a little-known fact amongst savvy travelers and travel agents that AC has a nasty habit of consolidating flights OFTEN.

I signed up for text-alert if any delays as I had an impt. biz trip to Toronto. Thus I was shocked to arrive at YVR for check-in only to find I no longer had the morning flight I'd booked.

I rushed to a service rep where I insisted I rec'd no notice and could see the flight still listed on time, so how could this be? I was informed the flight was proceeding but without many of us as there were "mechanical" problems on an earlier plane and they now needed to consolidate flights - leaving not enough room for all of us. I'd be put on a much later flight.

And why was I not given text notice? Oh, you see the a.m. flight was proceeding w/o delay, it was simply leaving without ME.

This is done daily by AC so they can fly with only FULL loads - they just won't tell you so. Honest FA's will confirm this as well as the oft-used "mechanical" excuse and lie.

I plan to avoid AC whenever possible due to this shameful practice.

MB said...

Michael, I have flown the Vancouver-Calgary shuttle for over 25 years, and I can remember taking AC only once.

WestJet has always provided superb service on this route and only once in all that time was there a flight cancellation due to mechanical issues. They appologized and passengers a $10 voucher for lunch and I was on my way on another flight less than two hours later.

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